Ultimate Aquatics takes pride in the packaging and delivery of your products. We will work hard to expedite your orders as quickly as possible.
Packages are generally dispatched the same business day if items are purchased before 2:00 PM EST. Items will not be shipped on weekends. Items are shipped via FedEX with tracking and drop-off without signature. If you prefer delivery by FedEX with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
|Product Type||Order Size|
|Live Goods||$34.99||$24.99||FREE||FedEx Standard Overnight|
|Live Rock and Sand||Calculated at
|Choose your Speed and Rate|
|Priority Overnight for Live Goods Orders:||Extra $4.99|
|Saturday Delivery for Live Goods Orders:||Extra $15.00|
|Alaska:||Marine Life: Extra $25.00|
|$00.01-$40.00||$40.01 - $50.00||$50.01 - $74.99||$75+|
Shipments usually leave the warehouse the next business day. You will receive a tracking number when your order ships. Transit times varies based on your location 5-10 business days.
Alaska: Additional shipping cost will apply starting at $25. Once your order is placed we will contact you with specific shipping quote.
Shipping for heavy or oversized aquarium supplies will be calculated during checkout based on your location. Additional fees may apply. Once your order is placed we will contact you with specific shipping quote if necesarry.
Online orders placed before 2 PM EST Monday thru Friday are generally processed and shipped the same day. Online orders received after 2 PM EST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up. Ultimate Aquatics ships to the contiguous United States via USPS, UPS Ground & FedEx and offers 2Day or Overnight service via FedEx Air. Orders shipped to Alaska, Hawaii, Guam and Puerto Rico are sent via USPS and may not include refrigerated/frozen merchandise or aquariums. APO and FPO orders are also shipped via USPS. Please note that Ultimate Aquatics does not ship to P.O. Boxes and hotels. Orders sent via USPS to Alaska, Hawaii, Guam, Puerto Rico and APO/FPO addresses are not shipped out every day. Since the volume of orders shipped to these destinations is less than the contiguous United States, we normally mail them out every 7-10 days.
UPS Ground Time-in-Transit Map:
For Saturday Delivery:
If you so choose, you may have your package arrive on a Saturday. Please call us at 1-800-566-FISH (1-800-566-3474) or 1-714-385-0080 to request a Saturday delivery, otherwise shipments arrive on weekdays. UPS does not deliver on weekends and holidays.
For Freight Delivery:
Recipient must be present to receive shipment and a delivery date can be scheduled with the freight company once the item is shipped. Items are typically delivered on a pallet with a lift gate and please be sure the necessary arrangements are made to receive the items. If you have questions about your delivery, please feel free to contact us.
For Back-order Items:
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee.
For Refusing Packages:
If the shipment is refused or marked “returned to shipper” by the carrier, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited.
For Leaving Packages without Signature:
USPS, UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.
Tracking numbers for each day's shipped orders are automatically emailed in the evening. If a tracking number is not working, please give us a call at 1-812-344-4510.
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. Ultimate Aquatics will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.
Sometimes a package gets separated from its order and does not get scanned by USPS, UPS or FedEx right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with USPS, UPS or FedEx for the lost package.
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS, FedEx, or DHL, Ultimate Aquatics will file the claim with the carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. Ultimate Aquatics explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.
Please contact Ultimate Aquatics via email at customercare@UltimateAquatic.com or call us at 1-812-344-4510 ASAP. Ultimate Aquatics will start a UPS or FedEx Damaged Items Claim, and Ultimate Aquatics will ship out a replacement for you right away.
International orders are processed and shipped a bit differently than orders sent within the contiguous United States. Please reference the shipping table below and continue reading afterward for terms, conditions and general things to keep in mind.
Orders not shipped within the contiguous United States—the 48 U.S. states on the North American continent south of Canada plus the District of Columbia—are considered international orders. International orders are not eligible for UltimateAquatic.com's free shipping promotion and additional surcharges may apply. It is important to note that not all products we carry can be shipped internationally. Aquariums, light bulbs, lamps, quartz sleeves and refrigerated/frozen foods cannot be shipped outside the United States. We apologize for any inconvenience.
International customers may purchase from UltimateAquatic.com using Visa, MasterCard, American Express Discover and PayPal for orders up to $1000. Any brokerage fees, tariffs and/or taxes will be billed to you directly by the shipping courier. International customers placing their first order with us must fax or email a copy of the front and back of their credit card along with a copy of a photo ID that has the billing address printed on it. This is a precautionary measure to protect you and our company from fraudulent activity.
International customers must use the same billing and shipping address. If you are an international customer and would like your order sent to an alternate address, you must first contact your credit card company and request that they add the alternate shipping address to their records or you can pre-pay for the order using PayPal or a bank wire transfer. All first-time international orders over $1000 must be paid via bank wire transfer. We will email you the wire transfer information after you've placed the order.
Drop-ship and special ordered merchandise can require an additional 3-4 weeks for delivery. Overweight and/or oversized merchandise may be subject to additional shipping charges. Some products are available in 220/240V configurations; please contact us for pricing and details.
Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs. Warranties for some products are handled directly by the manufacturer.
NOTE: Please contact your country's Customs Department for current regulations regarding the importation of the items you intend to order. Some countries require you to obtain a permit before importing certain products, such as foods, additives and test kits. All orders and portions thereof returned to UltimateAquatic.com will be considered refused packages and automatically assessed a 25% restocking fee.